Dealerships criticism part 1: MHD

New Series. (I always start a series but then stop posting about it).

I decided to be like any other frustrated Omani in the Sabla and start bitching about the crappy cars dealerships here in Oman. I used to take it because I didn't face big problems but it reached a limit where I have to speak about it. I will mention my own experience with the dealerships and the bad things I've been through.

I will start the series with an average post about Mohsin Haidar Darweesh (MHD), which is the dealership for Land Rover, Volvo and Jaguar. (God I thought this was going to be a short post. It's not!)







Encounter one: Volvo S40 accident.





My sister got into a small accident in her Volvo S40. So I took it to MHD get an estimate of the total damage and a quotation of the needed parts/labor for the job.

- I went twice without the ability to meet the concerned person. One time because I went at 5.25 PM and they close at 5.30. The other time because he had a meeting and nobody knew when he was gonna finish.

- After I met the concerned person, I had to wait for around a week to get the quotation. And that is with me pushing them to finish it. They never called to update me. I had to call every single time to check whether it was done or not.

- Once I got the quotation, it was so high I didn't even want to bargain about the price, even though the omani employee wanted to set me a meeting with the body shop manager to discuss the quotation.

- Parts were expensive as hell. and I thought BMW parts were expensive. A really tiny piece of plastic (the hook cover, 5x5 cm) costs around 16 rials.

- They told me it will take 2 days to get the part. it took them 2 weeks to get it (and I'm not exaggerating).

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Encounter 2: Jaguar XF test drive.



- Simply put: I took the XF for a test drive and I couldn't start it in the morning because it had a gear fault. The salesman was so cold and after the dealer truck took the car, I never heard from him again.

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Encounter 3: Land Rover LR3 technical issues.



- Any person with a good amount of general cars knowledge knows that Land Rovers (including the Range Rover) are cars that suffer from technical problems.They would be the most amazing SUVs if it wasn't for these problems because everything else is great about them.




I won't write every single problem we had with MHD regarding the LR3 because they are endless. The staff there know us well but still the treatment wasn't good. They are always late, the car goes in for the same problem several times, and only 2 out of the thousand times our LR3 went there, we got a courtesy car.


The MHD staff we know are very helpful. I really don't know who to blame for all of these problems.

End of Blog Entry...

People are so different

Throughout my job, and being around one of my friends, I got to meet many homeowners from different backgrounds, different personalities, different perspectives, etc.

It’s really interesting in so many ways. I met people who had lousy jobs but inherited lots of money. Some started from scratch and now have become millionaires and some started normally, found a connection, and then built their empire based on that connection.

People are also different in how they treat each other. We met some people who seem to be born with stand-up comedians' character, and some that are just too cold you would yawn in the middle of the day just talking to them.


I'm not being biased here, but honestly, amongst the many homeowners that i have met, the Arabs were the best (generally). I'm not saying all the non-Arabs were bad and the Arabs were great, but that's in general. Most of them were very understanding, talk politely and they were open and easy going.


I will post some good and bad examples.

Special features in the house
- Good: one guy was really upset that he ordered some extra stuff for his house but they weren’t there. He just asked the construction manager politely to check if those stuff can be added or not. A second after that he was throwing jokes about his assistant having an iPhone which is "a joke" to him.
- Bad: one guy found out that he does not have a big back-yard (even though its size is standard in that complex) and kept bitching about it for the whole hour of inspection! :S

Material used in toilets:
- Good: one guy was complaining that the material used in toilets were bad in quality, but when he was told that the same material used in all the houses, he accepted it.
- Bad: one guy replied saying: "well I don't care if all the other owners were dumb enough to accept these materials, I'm not paying till you change them all"

Treating the workers:
- Good: one guy shock hands with all the construction workers and at the end apologized to them if he have taken some of their time during the inspection.
- Bad: one guy told one of the workers: hey, stop what you are doing and leave the house, and he asked the construction manager to take all the workers to wait outside (in the sun) during his inspection (which lasted a little bit over an hour).

I can go on and on but these are just few examples of how people can be so different.

It makes me wonder, those owners must be dealing with many companies and have several properties, so how do they view us (or view me). Sometimes it's easy when you get a pat in the shoulder and a "great job" said to you, or maybe get an email that says that. However, most of the time, people don't show that.

I think giving a little bit of time and thought while doing your work (which is not a very hard thing to do), gives you some comfort that at least other people appreciate you and know that your better than most of the other people they have dealt with.


Let us all make that small extra effort to be better than "most" people ;)

(or you can follow what this poster says) xD